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Baptist Care SA’s Business Development Capability Design Project Update

Towards the creation of long-term, strategic, intentional and organisation-wide value from customers, markets, and relationships 

In an environment of diminishing government funding and the growth of sophisticated profit-for-purpose social ventures and business models, Baptist Care SA needs to become more commercially astute with sound strategies, systems and practices to sustainably achieve our mission over the long term

In February, a mix of almost 20 members of staff involved in service design, delivery and support across Baptist Care SA came together to form a Working Group to drive the development of our Business Development Framework. 

This followed a consultation in late 2020 that identified the need for tools and methods to approach business development more consistently across our organization and ensure we are able to provide quality services that are designed to successfully meet the needs of our clients, partners and funders.

The Working Group will collaborate on the development of a strategic and integrated approach to the scoping, design and implementation of new services and the review of existing services.  This approach will become the Baptist Care SA Business Development Framework.

The Project is split into stages and the Discovery Stage has just concluded.  The group worked together to gain a deeper understanding of how Baptist Care SA approaches business development, our needs, challenges and opportunities. The next stage will involve using this knowledge to develop a draft framework which the Working Group will then test across several different programs and capture the lessons learnt.

Our goal is to have the framework available more broadly across the organization in early 2022!  Watch this space!


Stella Taylor
Project Officer, Business Development



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