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Client Pathways System and WHS Updates

Client Pathways System (CPS) Update.



Baptist Care SA has been working towards implementing an electronic client management system, which has previously been known as the ‘Client Journey Management System’ (CJMS).  Moving forward, the system will be known as the ‘Client Pathways System’ (CPS).  The new name reflects the emphasis on Transition Pathways in the organisation’s Strategic Horizons Plan.


In the last couple of weeks, the CPS has been rolled out across Hallett Cove’s Community Links Program, Care Services’ Stabilisation Assessment Transition Services and Supported Independent Living Services.


We expect to see improvement in some work processes such as rostering, client intake and case notes almost immediately, and once the system has been in place for a while, other processes such as reporting will also benefit. 


The Client Pathways System will store client information, case notes, external referral history and rosters, together with other clinical documentation. We anticipate that this will save time and enable ‘real time’ reporting which will reduce the effort required to follow up incidents or make changes to care plans. Staff will also be able to view their schedule and client information from a mobile device, increasing mobility and reducing the need for staff to use a personal or office computer to complete case notes or write critical incident reports.


Fundamentally, the CPS will ensure our staff are supported within placements and work processes are simplified, giving staff more time to focus on caring for our clients.

The Project team will work closely with SATS, SILS and the Community Links Program to ensure that the application is configured correctly and works well in the context of these programs. This initial run through will assist to ensure the seamless roll out to the remainder of Care Services’ programs at the end of April; Families, Youth and Communities in July; and Adventure Services in August.



Slips, Trips, falls.



Over the next few months we will be looking at Work Health and Safety (WHS) related risks in the workplace and how to best mitigate those risks.  To start this journey, we will take a moment this month to better understand slips, trips and falls and what we can do to ensure a safer workplace.

Slips, trips and falls (STF) may cause a bit of embarrassment and maybe a bruised ego, but they can also cause serious physical injuries such as cuts, fractured bones, dislocations etc.


So what are slips, trips and falls?

  • Slips occur when your foot loses traction with the ground surface due to inappropriate footwear or walking on slippery floor surfaces that are highly polished, wet or greasy
  • Trips occur when you catch your foot on an object or surface. In most cases people trip on low obstacles that are hard to spot such as uneven edges in flooring, loose mats, open drawers, untidy tools or electrical cables
  • Falls can result from a slip or trip, but also include falls from low heights such as steps, stairs and curbs, falling into a hole or a ditch, or into water


What may cause slips, trips and fall?

It is often the little things that cause slipping, tripping and falling to happen in the first place. This may include:

  • the type and stability of a floor or ground surfaces such as uneven or broken concrete and sloping ground
  • slippery floor surfaces caused by water and other fluid spillage
  • equipment, boxes and materials blocking walkways
  • stairs or steps
  • carrying things that obscure the view ahead
  • poor lighting
  • inadequate or improper footwear
  • incorrect use of ladders
  • falling or moving objects


What can we do to mitigate the risk?

Apart from staying alert and being aware of immediate surroundings, there are several ways to help minimalize these incidents from occurring, such as:

  • maintaining good house-keeping protocols, including regular rubbish removal
  • providing a bin near entrances for people to put wet umbrellas in
  • storing equipment correctly
  • using ladders and steps correctly
  • reporting slippery or damaged floors and surfaces
  • where appropriate, clearly identifying and staying on marked walkways and implementing a clean and clear walkway policy
  • affixing mats to the floor surface
  • restricting access to areas that are potentially hazardous
  • providing ramps instead of steps where the height of floor levels change
  • restricting tasks to suitably trained workers
  • providing adequate aisle width and lighting
  • providing enough power sockets and computer service jacks to reduce or remove the need to have cords lying on the floor or even hanging power cords over work areas
  • displaying warning strips and signs to alert workers to changed or uneven surfaces.

Personal protection equipment such as slip resistant footwear should only be used when there are no other practical control measures available, as an interim measure or to supplement higher level control measures.


When selecting and buying footwear, think about whether it has good slip resistance properties along with any other safety features you need. For example:

  • in wet conditions the shoe sole tread pattern should be deep enough to help penetrate the surface water and make direct contact with the floor
  • in dry conditions the shoe sole tread pattern should be a flat bottom construction that grips the floor with maximum contact area
  • urethane and rubber soles are more effective than vinyl and leather soles for slip resistance.


A STF Checklist will be made available to respective WHS representatives at the next WHS Committee meeting.  Please feel free to approach your WHS representative or manager if you have any concerns or reports regarding this topic.


 (This article is based on SafeWork SA and Safe Work Australia material.)
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