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Client Services Charter

Baptist Care (SA) Inc serves the people of South Australia by providing a range of services to support clients and families based upon Christian ethics and values. This Client Service Charter is an expression of Baptist Care SA’s commitment to provide quality service.

 

Our commitment to you:

  • Every interaction matters to us
  • We will treat you with courtesy and respect at all times
  • We will provide you with a supportive and safe environment
  • We will recognise your individuality and cultural identity
  • We will treat you fairly and without discrimination
  • We will respond to your request for services promptly
  • We will respect your privacy and ensure that your personal information is stored confidentially
  • We will be open and transparent with our processes and procedures
  • We will endeavour to provide high quality, reliable services
  • We will ensure that services are provided by appropriately skilled people
  • We will promote safe work practices to protect all clients and staff
  • We will investigate any incident or complaint regarding our service
  • We will seek and welcome feedback to evaluate and improve our service

 

Our commitment to excellent customer service is monitored through external accreditation, and regular surveys that we provide to you.
 

As part of our commitment to working with you, you can assist us to provide the best possible services by:

  • Providing clear, concise and complete information about your needs
  • Keeping arranged appointments and advising us of any cancellations
  • Telling us as soon as possible of any problems or potential problems
  • Taking responsibility for the decisions you make
  • Treating our staff courteously and with respect
  • Giving us feedback on our service

 

Tell us how we are doing:

If something happens that you like or do not like about our service, please let us know. We want to ensure your issues are heard. You can tell us in a way that suits you:

  • Talk to a staff member or manager
  • Call us on 08 8273 7100 (9 am – 5 pm, Monday to Friday)
  • TTY and modem callers may call through the National Relay Service on 133 677, then dialling 08 8273 7100
  • Email us at enquiries@baptistcaresa.org.au
  • Write to us at: Baptist Care SA, 130 Rose Terrace, Wayville SA 5034
  • Additional contact through our website: www.baptistcaresa.org.au
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