As a registered NDIS provider, Baptist Care SA has developed a clear and simple Service Delivery Model. Based on NDIS Practice Standards and Rules, it empowers you, our staff and partners, to deliver the best possible standards of supports and safety.

The Model has three objectives:

• ensure we meet NDIS Practice and Rules Standards
• support a genuine client-centred approach
• ensure staff know how to best deliver supports of a high standard, safely.

Outcomes include:

• client-centred practice, where a person’s fundamental human rights are upheld
• a quality client experience
• the safeguarding of vulnerable people
• adaptive and flexible client supports
• continuous quality improvement
• clarity in roles and expectations across staff levels
• increased staff support and improved performance
• quality practice where outcomes can be achieved and measured.

We expect training for our Disability Pathways staff to commence in March 2021.

Our Service Delivery Model gives staff the opportunity to improve their practice and feel valued, supported and proud of the difference they make in people’s lives.

As we continue on this journey together, we encourage you to think about what quality practice means to you and how you can contribute to achieving this in your role.