What is your role at Baptist Care SA?
I am the Manager of our Specialist Support Services Team. This team is small but mighty and provides Developmental Education, Positive Behaviour Support and Support Coordination Level 2 and 3.
What do you enjoy most about your work and as part of the Disability Pathways team?
I enjoy working with the Specialist Support Services Team. They are a dedicated group of professionals who truly care about the people they work with. I am privileged to hear about our clients’ stories. I support the team to consider ways of approaching challenges, addressing barriers to optimal outcomes, and advocating for change when required. We aspire to see people live their best lives and support them to participate in and be heard in their decision making.
What are the most important things about providing good service to our clients?
We are committed to providing the best possible service to our clients and developing capacity either directly or through connection to other supports and services. We respect and uphold our clients wishes and preferences.
When we do our job well, our clients’ experience growth in independence and a greater level of enjoyment and satisfaction in life. Their circle of support and friendships expand. Tension and stressors may decrease as relationships improve.
In the long term, our goal is to work with people to develop their skills and connect people to services, the community and others. When this is successful, it is an indicator that we have done our job well – when we are needed less.
Can you give an example of a successful outcome you’ve had in your role?
Our team is great. My role as a Manager is to lead and serve the team. We are professionals working in different roles which are diverse but share a common objective; to support our clients to have a good quality of life. Success for me is measured by our client outcomes and staff satisfaction in the work and achievements they have in their client’s successes.
What specifically contributed to its success and how does this impact our Disability Pathways clients?
Stability in staff gives clients confidence about their services and supports. Clients feel secure and reassured that they can rely on their staff – in therapy, behaviour support and in support coordination. Trusting that the person they start a therapeutic or working relationship with, will be around to see things through increases the likelihood of a positive outcome.
Stability cultivates growth and opportunity for clients to consider the future with confidence, knowing they have a strong foundation to work from.
We pride ourselves on working alongside our clients, at their pace – why do you think this is so important?
Ultimately, our clients engage us to provide services and to support them to work on their goals. If we do this out of time with the clients, we are not working in a way which is person-centred. Development of a positive working relationship from the start encourages clients to feel confident to share their thoughts about how their services are going – if they are happy with the way things are or if they wish to change things up a little.
What are your interests and what do you enjoy doing in your spare time?
I enjoy spending time with my family and I enjoy laughter which we do together a lot. I also enjoy holidaying where the sun is shining. I’m involved with church and community activities and believe that investment in young people and families is worth every moment and is an investment in our future.