Baptist Care SA’s assessment against the QIC Standards will be conducted from 21 to 25 February.

Over the last few months, we have been exploring the first four QIC Standards. In this edition we will focus on Standard 5: Service Delivery.  

Standard 5 is about the organisation (Baptist Care SA) managing and improving the appropriateness and quality of its services and programs, in a way that is consistent across the organisation, as well as ensuring positive outcomes for clients and community.

This standard also ensures each of Baptist Care SA services and programs are developed to identify needs and support positive outcomes for the clients. Clients have a central role in developing their plans, which have measurable outcomes that are clear, accurate and realistic.

Standard 5 has two specific criteria and assessors will scrutinise how well our overall client service delivery align with these.

The criteria are:

Thanks for your involvement (in any way) and we look forward to outcomes from the accreditation process!

Pablo Rengifo
Manager, Quality & Risk