QIC Accreditation – Standard 5: Service Delivery

Baptist Care SA’s assessment against the QIC Standards will be conducted from 21 to 25 February.

Over the last few months, we have been exploring the first four QIC Standards. In this edition we will focus on Standard 5: Service Delivery.  

Standard 5 is about the organisation (Baptist Care SA) managing and improving the appropriateness and quality of its services and programs, in a way that is consistent across the organisation, as well as ensuring positive outcomes for clients and community.

This standard also ensures each of Baptist Care SA services and programs are developed to identify needs and support positive outcomes for the clients. Clients have a central role in developing their plans, which have measurable outcomes that are clear, accurate and realistic.

Standard 5 has two specific criteria and assessors will scrutinise how well our overall client service delivery align with these.

The criteria are:

5.1 Service and program management, coordination and evaluation

Services and programs are managed, coordinated and evaluated to meet the needs of consumers, and to inform future planning and continuous quality improvement.

5.2 Focusing in positive outcomes

Services and programs are provided in an effective, ethical and responsive way that empowers and strengthens the rights of consumers and supports positive outcomes.


Thanks for your involvement (in any way) and we look forward to outcomes from the accreditation process!

Pablo Rengifo
Manager, Quality & Risk

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Baptist Care SA, lives, works and walks on Kaurna, Permangk and Boandik lands. We acknowledge Aboriginal people as the state’s first peoples, recognise their traditional ownership, and respect their cultural heritage, beliefs, deep connection and continued guardianship of land and waters. We value the contributions of Elders past and present, and are committed to learning from those emerging.