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Quality and Innovation

Quality and Innovation

Doing the very best for our clients is at the heart of what we do. This means a focus on continuous improvement and making sure we ‘do it right’. The Baptist Care SA Board’s Governance Committee has oversight of our responsibilities with regard to accreditation, quality compliance and innovation practices. Our Quality and Innovation Department also conducts internal audits, reviews legislation and manages risk. All of this means, you’re in good hands.

For more information about our Quality Framework, view our brochure.

Accreditations and Licenses

We take child protection very seriously and have put in place a number of measures to prevent any potential harm for children and young people under our care. One of those is the voluntary certification under the Child Wise Standards. Our Child Protection Statement of Commitment will give you an insight into how we tackle this.

Baptist Care SA is a White Ribbon accredited workplacewhich means we are committed to being proactive against violence against women, both in our workplace and within the community.  Several Baptist Care SA employees are White Ribbon Ambassadors.

Baptist Care SA’s successfully continues to maintain its accreditation against the National Standards for Disability Services.


Baptist Care SA is a registered with the Australian Charities and Not-for-profits Commission (ACNC).

Our Adventure Staff adhere to Recreation South Australia guidelines.

Baptist Care SA’s Adventure Camping Services have the ‘tick’ of the Australian Tourism Accreditation Program


All Baptist Care SA residential care facilities for children are licensed in compliance with the Department for Child Protection’s Alternative Care Standards in South Australia.

Quality for our senior citizens. Meeting the Home Care Standards means that our Aboriginal Elders and Community Links clients are in good hands.

 

Baptist Care SA - QIC Accredited

 

Baptist Care SA is accredited against the Quality Improvement Council (QIC) Standards, the highest accreditation standards within the health and community sector, at an organisational level.


NDIS Quality and Safeguards Commission

 

We are a registered NDIS provider and adhere to the NDIS Practice Standards which are part of the NDIS Quality and Safety Framework.

Your Feedback is Important

Baptist Care SA is committed to continuously improving the quality of the care and services we provide to our clients. We want to know what we’re doing well and what we can improve.

Please either download our brochure or use our online Feedback Form and let us know what you think.

 

If you need help completing the feedback form, please speak with a Baptist Care SA staff member or, if you prefer, the following agencies may be able to assist you:
 

Disability Advocacy and Complaint Service Inc

470 Marion Road, Plympton Park, SA 5038

(08) 8297 3500

 

Office of the Guardian for Children and Young People

Free call for children and young people only

1800 275 664

gcyp@gcyp.sa.gov.au 

 

Disability Rights Advocacy Service

PO Box 742, Torrensville, SA 5031

(08) 8351 9500

 

 

The Health and Community Services Complaints Commissioner

(08) 8226 8666 or 1800 232 007 (SA regional)

 

Aged Care Complaints Commissioner

1800 550 552

Translating and Interpreting Service

131 450

 

TTY/Voice

133 677

 

Speak & listen (SSR)

1300 555 727

Client Services Charter

We have an established Client Services Charter which outlines our commitment to our clients.

 

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